Refund & Returns Policy

At What The Deck TCG, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our returns policy below.

Returns

• Returns are accepted within 14 days of delivery for items that remain in their original, unopened, and unused condition.
• Customers are responsible for ensuring returned items are securely packaged.

Singles & Graded Cards

Please inspect all singles and graded cards upon arrival. If your item arrives damaged, faulty, or not as described, contact us within 48 hours of delivery with clear photographs of the issue, and we will work to resolve it promptly.

Sealed Products

Due to the nature of trading card products, we cannot accept returns or offer refunds for any opened sealed products, including booster boxes, packs, tins, or collection boxes.

How to Start a Return

To request a return, please email us at:

Whatthedecktcg@gmail.com

Please include:

• Your order number
• The reason for the return
• Photos if the item is damaged or incorrect

Refunds

Once your return has been received and inspected, refunds will be processed within 5–7 business days back to your original payment method.

Return Shipping

Return postage costs are the responsibility of the customer unless:

• The item received is faulty
• The wrong item was sent
• The item was significantly different from its description